FAQ

FREQUENTLY ASKED QUESTIONS

A. All Ri,ieul prints are produced using a print-on-demand process.
Each piece is created only after an order is placed, allowing us to produce thoughtfully and reduce unnecessary waste.
A. No. Every print is individually produced after your order is received.
This means production may take a little longer, but it allows us to maintain a more intentional and sustainable approach.
A. Colors may vary slightly depending on your screen settings and device.
Minor color differences are a natural part of the printing process and are not considered defects.

A. Once your order has been shipped, a tracking email will be sent automatically.
If you don’t see it, please check your spam or promotions folder as well.
A.

A. Delivery times vary by destination. On average, estimated delivery times are:

UK: 4–6 business days

Europe: 5–7 business days

United States: 5–7 business days

Asia: 6–10 business days

Please note that delivery times may vary depending on location, production volume, and seasonal demand.
For the most accurate estimates, please refer to our Shipping page.
A. Address changes depend on the current status of your order.
If you need to update your address, please contact us as soon as possible.
More details are available on our Shipping page.
A. Shipping costs are calculated at checkout based on your location and order weight.
For more information, please refer to the Shipping page.
A. Customs duties or import taxes may apply depending on your country and local regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.

A. As all Ri,ieul prints are made to order, we do not accept returns or exchanges for change of mind.
However, if your item arrives damaged or with a production error, we are happy to help.
Please see our Returns page for full details.
A. Please contact us within 7 days of delivery and include:

Your order number

Clear photos showing the issue

Once reviewed, we will guide you through the next steps.

A. If you have any questions, feel free to reach out anytime via our Contact page
or email us directly at:
📧 atelier.riieul@gmail.com

We respond in order of receipt on business days.